DAMAGED & EXPIRED PRODUCT / RETURN POLICY
You received damaged product(s), or have an unsatisfied customer.
What should you do?
We apologize for any inconvenience this may have caused; we assure you that we offer a 100% Satisfaction Guarantee. If you have a customer who is not completely satisfied with their Hammer Nutrition purchase, you may return the remainder of the product for a credit to be used on a future order. If you receive a damaged product in your shipment, or your order is missing a product, you must contact us within 10 business days. Please follow these simple steps to receive either a replacement product or credit to your account.
For all returns, please contact us at (800) 366-1977 to obtain a Return Authorization (RA) Number. When you call, please have the following information available:
- Account Number
- Order Number
- Complete description of the product damage or reason for customer return
- “Best By” date printed on the container (if applicable)
- Name, flavor, SKU, and quantity of the product
Write your RA number 1) on the outside of your return shipment box, and 2) in the shipping address (see below). This will expedite and help ensure the proper action or credit upon processing. Please note: Returns missing an RA number will be refused.
All returns should be sent to the following address:
Create-A-Pack / Hammer Nutrition
Attn: Returns / Exchanges
1880 Executive Drive
Oconomowoc, WI 53066
Please note: Original shipping fees are non-refundable, and the cost incurred to return your shipment is at your expense. Customer is responsible for any loss or damage to products shipped for return, exchange, or replacement. For your protection, please fully insure your return shipment in case of loss or damage, and use a carrier that can provide you with proof of delivery such as UPS, FedEx, or USPS Priority Mail.
If your order arrives damaged or it is missing a product, you must contact us within 10 business days of receiving the order to request a credit or replacement product.
Please note: Notifications received after 10 business days will be reviewed on a case-by-case basis.
Not all products damaged in shipping need to be returned. For items with minor scratches or dings that are otherwise still consumable, we may have alternative options available that are more convenient for you than making a return. Please contact us at (800) 366-1977 for more information.
Expired product returns are accepted on a case-by-case basis. If you have a product that has expired, please contact us within 90 days before or after of the expiration date, and we will determine if you are eligible for a credit.
Please note: If the product is not within 90 days before or after the expiration, you are not eligible to receive credit. In addition, products purchased from an authorized distributor are eligible for a maximum credit of 50%.
Credits Applied to your Account
Please allow 1-10 days from the date of your return shipment for delivery, plus 1-3 business days for processing your credit. All credits will be applied to your Hammer Nutrition account. You must redeem the credit within 90 days of issue.